The creative Herb & Spice company

 

Acceptance of these Terms and Conditions

 

When you place an order for goods or services from dinebox, you are deemed to have accepted our terms and conditions as governing your order. If you do not agree to all the terms and conditions specified here, you should not order from dinebox.

 

 

Order Acceptance

 

The sale of dinebox products shall not be considered complete until we have accepted your offer to purchase them. Our acceptance of your offer to purchase is signified when we process your debit card, credit card or cheque.   Dinebox reserves the right to decline your order at any time up until the moment we charge your account.

 

Customer Order Cancellation

 

You may cancel your order by returning the goods and notice to us up to 14 days after the day the goods are received. In the event of such valid cancellation no charge will be made, providing the goods are returned in full. We shall refund the full cost of the goods together with the cost of postage within 30 days of such valid cancellation.

 

 

Delivery & Shipping

 

We will take all reasonable steps to deliver your order to your door within 10 working days of receipt of order.  However, we will not be under any liability to you in respect of any failure to deliver within this time-scale or on any particular day or dates. Should we not be able to deliver within the above delivery dates, we will inform you and offer you the option of a refund (see our full delivery policy).

 

 

Data Protection and Privacy Statement

 

We are totally committed to protecting your privacy. The personal information which we hold will be held totally secure in accordance with our internal security policy and the law. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and will not reveal any information whatsoever to any third party under any circumstances.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. Furthermore, we will give you the chance to refuse at any time to receive e-mails from us in the future.

 

The type of information we will collect about you includes:

Your name.

Address.

Telephone number.

E-mail address.

Credit/debit card details.

 

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us.

If you find any inaccuracies we will delete or correct it promptly. If you have any questions/comments about privacy, please do email us.

Complaint Procedure

 

On receiving any complaint, dinebox will respond promptly and effectively and take action appropriate to the problem. We will acknowledge any complaint within five working days and endeavour to resolve the matter with you within fifteen working days.

If we are unable to resolve the matter within this time, we will notify you accordingly and keep you informed of further progress.

Legal Liability

 

The contracts for the sale of goods or services by dinebox from this website shall be exclusively subject to, governed by, construed and interpreted in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction in respect of them and any disputes or claims arising out of or in connection with them.

 

These Terms and Conditions do not affect your statutory rights as a consumer.

Registered Office & Copyright

Content of the dinebox website may not be stored or reproduced in any form whatsoever without the prior written permission of dinebox.

 

Contact dinebox at:

 

24 Nabb View, Underbank Old Road, Holmfirth, HD9 1EQ.

Tel: 01484 689406